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TCGME helps its clients meet the
challenges of ongoing product support and maintenance with a range
of services designed to substantially lower their maintenance costs
and ensure timely response and guaranteed service levels.
With teams staffed here in Bahrain, TCGME can serve as an extension
of a client’s support team, or provide turn-key, round-the-clock
support services. Our staffing model, which includes a “shadow team”
able to supplement the core team as necessary, provides clients with
greatly enhanced flexibility in addressing special maintenance and
support needs.
Our maintenance and support services encompass such activities as:
• Error tracking and debugging
• Version upgrades
• Version enhancements
• Comprehensive user support
• Technical troubleshooting
• Performance monitoring
• Performance testing
• Quality assurance testing
• Documentation development and maintenance
TCGME’s services include cost-effective maintenance and support for
high-volume Web sites, including technical and user support, and
ongoing content updates.
TCGME carefully outlines service level requirements, customizing our
maintenance process for unique client needs. We bring to each
project a strong methodology for application & DBMS maintenance,
based on the Rational Unified process and our own proprietary
Quality Management System.
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