Customers interacting with Voice Connect can use speech or touch tone for making banking transactions, get the mobile balance, air ticket booking and enquiries.
Voice Connect, is a suite of products developed to leverage the power of Speech recognition and IP based communication technologies. It offers airlines customers a convenient way to access information and effectively complete the routine calls utilizing speech.
Customers interacting with Voice Connect can use speech or touch tone for making banking transactions, get the mobile balance, air ticket booking and enquiries. It provides complete industry specific solutions and modular functionality for the areas like telecom, banking, airways etc, where the servicing of the customers is very crucial
Let’s take the example of Banks Voice Connect makes transactions or enquiry easy for your Customers as it will help the customer to call from the comfort of their home or office, any time, just by picking up and dialing using the normal telephone or through VoIP phones.
Customers calling into the system can identify themselves by punching the T-Pins on their telephone set. The Voice Connect then will prompt and will guide the customer through the various Simple-to-follow instructions, using these instructions the customer can make enquiry or transactions.
